Returns & Refunds

Your satisfaction matters to us. If something isn't right with your order, we're here to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, contact us within 48 hours of delivery. Include your order number and clear photos so we can review the issue.

Returns

For hygiene and safety reasons, opened or used haircare products cannot be returned.

Unopened and unused products may be eligible for a return within 14 days of delivery, provided they are in their original packaging.

Refunds

Once an eligible return has been reviewed and approved, we'll process your refund to the original payment method. Processing times may vary depending on your payment provider.

How to Request a Return

Email us at your support email with your order number and reason for the return.

Questions?

We're happy to help. Get in touch with our support team if you need assistance.